Technical Support Request Form | Matrox Imaging


Please complete the information below to allow our Applications Specialists to better respond to your questions.

Fields marked by a * must be completed.

User registration number:
First name:*
Last name:*
Company:*
Country:*
Telephone:*
Ext.:
Fax:
E-mail:*

Hardware-Specific Information

Platform:*
If 'Other', please specify.:
Computer/Motherboard:*
CPU:
Camera(s)/Input device(s):*

Software-Specific Information

Matrox Imaging software:*
If 'Other', please specify.:
Version:
Matrox Imaging software update(s):
Operating system:*
Other:
Service pack:
Development environment:*
Revision:
Development environment service pack:

Additional information (optional)

System memory:
PCI chipset:
System BIOS rev.:
Hard drive:
Video card(s):
Resolution:
Other:
Network card:
Network software:
Other cards in system:
How frequently does the problem occur?
Can you reproduce the problem? Yes   No
Is an error code displayed? Yes   No
If so, please specify the code.
Attach related file

Extension expected: .txt .doc .docx .cs .png .rtf .pdf
.jpg .tiff .bmp .mim .c .cpp .zip or .rar.

Maximum allowed size: 20MB. Please attach your MilConfig trouble shooting System info file. For instructions on generating this file, click here: MIL Sysinfo

If you are using a Matrox Iris GT with Matrox Design Assistant or for MIL then please include the Essential Information. For instructions on generating this file click here: DA Essential Information

Description of the problem