Matrox Video Products Group: Licenses

Welcome to Matrox Monarch EDGE Support

The Monarch EDGE support page provides a basic list of requirements. For a detailed description of the Matrox Monarch EDGE and its features, consult the Matrox Monarch EDGE User Guide.

Supported operating systems

  • Microsoft Windows 10

Other operating systems may work but have not been fully validated through internal testing. Before trying another operating system, please contact MonarchEDGESupport@matrox.com with any questions.

Requirements for accessing and using the Matrox Monarch EDGE

  • An Ethernet port (“LAN”, 100/1000 Base-T).
  • The latest version of Microsoft .NET Framework is required to run the Monarch EDGE firmware updater and Monarch EDGE Control Hub, as well as, to identify Monarch EDGE devices on a network.

Prerequisites for updating Matrox Monarch EDGE firmware

  • Stop all encoding processes on your Monarch EDGE devices.
  • Close Monarch EDGE Control Hub if it is running.
  • Make sure you have at least 1 GB of free disk space available.
  • Use only one instance of the firmware updater on your network at a time.
  • It is recommended to have a DHCP-enabled network, and that your server maintains the IP address of a device when it reappears on the network after a reboot. If not, Monarch EDGE will boot with a randomly-assigned link-local address somewhere between 169.254.0.0 to 169.254.255.255.
  • Make sure the Monarch EDGE Control Hub version on your computer matches the firmware version of the Monarch EDGE.
  • If your system doesn’t have access to a DNS server, use a fixed IP address (such as local host – 127.0.0.1) as its DNS server. Otherwise, the firmware update process may take a long time to complete.

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