Imaging

Matrox is Here to Support you

At Matrox® Imaging, we put the health and well-being of our employees and customers first.

We are committed to supporting our community through these challenging times resulting from COVID-19.

A message from president and owner, Lorne Trottier

Present and owner, Lorne Trottier

To the Matrox community,

Matrox is committed to the well-being of our employees, partners, and customers as we face the ever-evolving circumstances related to the coronavirus (COVID-19) pandemic.

We have been quick to react to COVID-19, establishing a task force responsible for taking the necessary steps and measures to protect the health and wellness of our employees, while supporting the various business requirements of our customers and partners.

During the shutdown period, we remained open and operational as per our manufacturing activities of microelectronics components and medical and telecommunications equipment. As an essential supplier, we are helping our valued customers who are at the forefront of the battle against COVID-19, including in industries such as healthcare, security, crisis and emergency management, food production, and broadcast and media. With worldwide economies gradually ramping up, the health of our employees remains at the forefront of our efforts.

This page details some of the measures implemented so far during these exceptional times.

Matrox will continue to monitor developments closely, while following the latest guidance from the WHO, CDC, and local health authorities. It is in such times that we are reminded that we are part of a broader community. We are all in this together—and we will get through this together.

Sincerely,
Lorne Trottier
President and owner, The Matrox Group

Ways we're assisting our employees and customers

Employee Support

Employee support

A list of measures Matrox Imaging has implemented to protect our employees.

  • Safeguarding the working environments of Matrox headquarters and our offices across the globe
  • Suspending all travel, as well as on-site visits, to our worldwide offices and facilities
  • Withdrawing from all international tradeshows, conferences, and events
  • Enabling remote and staggered work programs for all our employees to minimize risk and facilitate between-shift cleaning procedures
  • Expanding safety measures for production teams—habitually outfitted with safety garments, visors, and masks—to include increased sanitation of protective equipment
  • Holding meetings and recruitment interviews by audio or video conferencing
  • Increasing cleaning efforts to high-frequency and common areas at all office locations
  • Closing all on-site recreation and daycare facilities until government guidelines allow for safe reopening
  • Installing hand-sanitizing stations at all office and facility entry/exit points
  • Enforcing social distancing through the use of signage, floor markers, and installation of physical barricades
  • Communicating regularly with employees about safety precautions, what to do in case of symptoms, and reminders to stay home if they are uncomfortable coming to the office

Customer Support

Customer support

Initiatives put in place to assist our customers and facilitate their application development.

  • Supporting full-scale manufacturing and distribution in our global operations. Matrox Imaging production and delivery cycles have continued as scheduled during this time
  • Offering committed and ongoing customer support and service
  • Sending up-to-the-minute press releases and email communications about supplemental support, provisional licensing, and remote trainings available
  • Increasing frequency of LinkedIn postings to ensure effective communication of initiatives and support

How can we help you?

Remote technical support offerings

Technical support

All our support teams remain available for remote help, troubleshooting, and development assistance to ensure your business operations continue.

  • Front-line technical support teams provide remote assistance to our registered software users; they are on hand to answer questions regarding product installation and trouble-shooting. Contact technical support by web or by phone at (514) 822-6061.
  • Matrox Professional Services offer deeper technical assistance to help customers looking for in-depth support and guidance for developing particular applications, interfacing, remote debugging, and assessing project feasibility. These paid services can be coordinated by contacting your local sales representative.
Vision Academy training and learning support

Training and learning support

Access to Matrox Vision Academy’s library of training videos is available to anyone who is interested—no download or purchase necessary.

  • From full courses to step-by-step tutorials, Matrox Vision Academy provides a suite of on-demand videos on key machine-vision tools in Matrox Imaging Library (MIL) or Matrox Design Assistant.
  • To get up and running, please request a free evaluation of either MIL or Matrox Design Assistant vision software.
Machine vision software and development support

Software and development support

With continued efforts to support development, provisional licenses for MIL and Matrox Design Assistant are available to registered users working from home.

Current Matrox employment opportunities

Employment opportunities

The Matrox Group is an essential technology supplier to industries at the forefront of the COVID-19 battle. Help us keep servicing these key areas by joining our team of experts.