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Personally Identifiable Information
"Personally Identifiable Information" (or "PII") is information that identifies you as an individual or from which you can be identified. Matrox may collect Personally Identifiable Information in a number of ways, but the two most common are during Site registration or Site personalization and product or service registration or enrollment. In some instances, you may visit the Site and use some of our services without providing PII to us. The PII requested may vary depending on which product, service or Site you are using or accessing. We typically ask for PII about you, such as your name, e-mail address, postal address, telephone numbers and fax numbers. We may also ask for financial information, such as account or credit card number to verify your user identity and to allow you to pay for any purchases you make. In addition to the PII we obtain at the initial stage of registration, we may ask you for PII at other times, such as when you make a purchase or use a service on the Site; when you participate in a contest, survey, or promotion; or when you report a problem with the Site or one of our services. In most cases, the more specific information you provide, the better we are able to personalize your experience with Matrox.
Cookies: Cookies are pieces of information that a Web site sends to your browser, which may then be saved on your PC.
Cookies to improve your experience
Analytics cookies: HubspotWe use Hubspot to gain insight into among other things visitor flows, traffic sources and page views on our website. Filling out one of the contact forms or registering your Matrox product will cause you to be personally identified.
|__hstc||This cookie is associated with websites built on the HubSpot platform. It is reported by Hubspot as being used for web analytics. The main purpose of this cookie is: Performance.|
|__hssrc||This cookie is associated with websites built on the HubSpot platform. It is reported by Hubspot as being used for web analytics. The main purpose of this cookie is: Performance.|
|hubspotutk||This cookie is associated with websites built on the HubSpot platform. HubSpot reports that its main purpose is for user authentication.|
Analytics cookies: Google Analytics
We use Google Analytics to gain insight into, among other things, visitor flows, traffic sources and page views on our website. It is not our intention to use such information to personally identify any user.
|_ga||This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session and campaign data for analytics reports. By default, it is set to expire after 2 years, although this is customizable by website owners. The main purpose of this cookie is: Performance.|
|_gid||This cookie is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited to distinguish users. It is set to expire after 24 hours. The main purpose of this cookie is: Performance.|
Our website uses social networking cookies (through the AddThis tool) to enable you to share pages and content that you find interesting on our website.
|__atuvc||This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. The main purpose of this cookie is: Functionality.|
Accepting or refusing cookies
If needed, you can customize the cookie settings in your browser. You must set your settings for each browser and on each computer you use. Click on the name of your browser for more information on how to customize your settings: Google Chrome: https://support.google.com/chrome/answer/95647?hl=en Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Safari: http://help.apple.com/safari/mac/8.0/#/sfri11471
Matrox may use PII about you in the following ways:
Personalized Experience: One of Matrox's goals in collecting PII is to provide you, the user, with a personalized experience on our Site and/or with our products and services. This includes personalization services (such as content that can be personalized by both you and Matrox), interactive communications (such as surveys and email contact with account representatives), online commerce, and many other types of services, many of which may be free to you.
To Fulfill Requests: PII about you is used by us and our service providers to respond to your requests and fulfill the purpose for which the PII was provided, (e.g., to process and fulfill your product, service or support requests) and for administrative purposes (e.g., customer service). Additionally, we may use your PII to ensure that you are directed to the right Site, product and/or service for you.
Communications: If you sign up, we may use PII about you to provide you with information about products or services offered by Matrox, to recommend Matrox products and services and to enable you to take advantage of the many features they offer. If you later change your mind and no longer wish to receive such marketing communications from us, you may opt-out of such communications on a going-forward basis as set forth below.
Purchases: When you make a purchase through the Site, we may use your PII in order to fulfill your purchase.
Information submitted here is used for statistical analysis and internal operations as well as to update our subscriber lists. When registering your product, only the information indicated as mandatory is required from you. This information may be used to add your email address to the correct mailing list in order to provide you with product updates and newsletters should you choose to subscribe to it. You may cancel such subscription at any time via our "Manage Communications Preferences" page or the link found at the bottom of our emails.
Online Technical Support Request Form
All information submitted on the Online Technical Support Request Form is directly forwarded to our technical support team. It will be used to analyze your technical difficulty and to provide you with an appropriate solution. If you choose to subscribe to the mailing list, your email address will be added to the technical support team's mailing list, in order to periodically provide you with newsletters, announcements, and other information on our products.
Matrox provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When registering to use these tools, you will be asked to provide certain personal information to Matrox. Registration information which is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this privacy statement.
With whom does Matrox share PII?
Marketing Relationships: If you opt-in, we may share your PII with third parties such as our affiliates, resellers, distributors and agents so that they can provide you with information about their products and services. If you do not want your PII shared with such third parties for marketing purposes, you may opt-out of such sharing as described in the Section entitled “Your choices regarding the use of PII” below.
Special Cases: Matrox may also use and/or disclose PII in other special cases when we have reason to believe that using and/or disclosing this PII is necessary to identify, contact, or if Matrox deems necessary, bring legal action (including action outside your country of residence) against someone who may be violating Matrox's Terms of Service, end user license agreements and/or intellectual property rights. The same policy applies in cases where we believe an individual may be causing injury to or interfering with (either intentionally or unintentionally) Matrox's rights or property, other users of an Matrox Site or service, or anyone else that could be harmed by such activities. Matrox may disclose or access PII when we believe in good faith that the law (including laws outside your country of residence) requires it, to comply with legal process, to respond to requests from public authorities including public authorities outside your country of residence, to protect our operations and to permit us to pursue available remedies or limit the damages that we may sustain. This includes exchanging PII with other companies and organizations for fraud protection and credit risk reduction.
Service Providers: We occasionally employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive PII from customer lists, ensuring accuracy of PII, analyzing data, providing marketing assistance, fulfilling purchases and processing credit card payments. We may share PII about you with third parties for the purpose of enabling these third parties to perform such functions.
Third Party websites: Matrox’s Web sites may contain links to other Web sites.
Assignment: As we continue to develop and expand our products and services, we may sell or buy businesses or product or service lines. In such transactions, customer PII is generally one of the assets transferred. As such, we reserve the right to transfer any and all information that we collect from Site users to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Matrox’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In addition, in connection with any such transaction, we reserve the right to share PII about you with our consultants and advisors (such as accountants and lawyers).
Your choices regarding the use of PII
We will normally ask you if you want to receive marketing information from us, or from our affiliated companies or other companies we will identify to you. If you do not want to receive that information, be sure to indicate that when you are asked to specify your choices.
In addition, if you change your mind, and no longer wish to receive marketing information from us on a going-forward basis, or if you would prefer that we do not share PII about you on a going-forward basis with our affiliates and/or with our partners for such affiliates’ and/or partners’ marketing purposes, you may opt-out of receiving such marketing-related information and/or from such sharing by submitting a request to change your communication preferences at:
Alternatively, directly contact your local Matrox office in writing. In all cases, please include your registered address with your request. Please specify clearly which of the following choices you are opting out of:
i. Receiving marketing-related e-mails from Matrox;
ii. Allowing Matrox to share PII about you with Matrox’s affiliates (including its subsidiaries) for their marketing purposes; and/or
iii. Allowing Matrox to share PII about you with Matrox affiliates, Matrox resellers, distributors or agents (partners) for their marketing purposes.
We will endeavor to comply with your request as soon as reasonably practicable. If you are located in the European Union's member countries, you may send any requests related to GDPR (General Data Protection Regulation) via this form (https://www.matrox.com/corporate/en/gdpr/) to exercise any of the rights you are granted under applicable General Data Protection Regulation (GDPR) / data protection laws, which includes (1) the right to access your data, (2) to rectify them, (3) to erase them, (4) to restrict the processing of your data, (5) the right to data portability and (6) the right to object to processing. If you wish to make a complaint concerning the processing of your personal data, you may complain to us or to an EU data protection supervisory authority.
Your personal data will be stored for as long as necessary for the purposes described above.
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
Matrox Electronic Systems Ltd.1055 St-Regis Blvd.Dorval, Quebec, CanadaH9P 2T4
Representative in the European Union (for the purposes of the General Data Protection Regulation):
Matrox EuropeUnit 2400, Cork Airport Business ParkCork, Ireland