Senior technical support technician
Matrox Graphics

 
Position Overview
handshake logo Permanent Full Time
location icon Dorval, Quebec

Job Title: Senior technical support technician
Category: Technical Support
 

Description

Matrox Graphics is a global leader in AV/IT technology, offering world-renowned hardware and software products for Original equipment manufacturers, value-added channel partners, and end users. Our award-winning portfolio of product is synonymous with quality, performance, support, and partnership.

Matrox Video is a leader in core broadcast technology, offering both PC hardware and software building blocks, upon which the industry is built. Matrox Video services professional broadcast and live production markets with encoding appliances for webcasting and remote production. Industry-recognized quality and commitment to customer support is at the center of its brand.

Responsibilities

We are looking for a skilled and experienced Senior support technician who strives to offer an incredible technical customer service experience. The ideal candidate is able to think about problems from the customer's point of view and is interested in solving complex and challenging issues.

This is highly visible position within Matrox where you are the voice of the customer.
We are Technical Support for Professionals.

Tasks include, but not limited to:
  • Provide quick, pleasant and effective technical support when supporting customer inquiries regarding our products;
  • Provide support via phone, emails and client visits when necessary;
  • Passion for learning new software and hardware continuously in order to offer the best solutions to our customers will help to be successful in that role;
  • Ability to predict possible issues, always on the look for opportunities for improvement;
  • Establish a strong partnership with our customers by ensuring a high degree of customer satisfaction through a strong communication process;
  • Create, maintain and improve all external and internal documentation in order to improve our internal knowledge base;
  • Constantly learn and grow as a member of our passionate team.

Qualifications:


  • DEC or AEC in Computer Science, Software quality or in a related field;
  • Expert knowledge of Windows PC hardware and software environment;
  • Extensive system building experience;
  • Strong networking knowledge in Video over IP space considered an asset;
  • 5 years of technical support experience in a software and hardware environment;
  • Working knowledge in Linux an asset;
  • Have excellent communication and interpersonal skills;
  • Be well organized, meticulous and autonomous;
  • Excellent knowledge of English, functional in French.


As a new member of our team, you'll be given the opportunity and tools to be successful in a challenging yet rewarding position.

Our benefits plan and work environment aim to provide our employees with a healthy balance and quality of work life. We offer:

  • Group insurance plan;
  • Training and tuition reimbursement;
  • Onsite access to sports and recreational facilities (gym, pool, basketball courts, hockey rink, yoga classes, walking trails);
  • Fully-stocked cafeteria and access to BBQs and terrace;
  • Onsite, company-subsidized daycare and camp programs;
  • Flexible working schedule and summer hours;
  • Free and abundant onsite parking; access to forthcoming REM line.


Submit Application

Interested in the job? Find out if you are qualified for this position at Matrox by submitting your resume. Please include a cover letter and a copy of your transcripts. You can also send us your resume by mail or fax.

 
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Other information
 

Matrox is an equal opportunity employer dedicated to affirmative action and workforce diversity.