Technical Support

Worldwide Technical Support

Telephone and email technical support is free to registered clients who have purchased Matrox products. If you do not currently have a Client ID, register now to obtain one. Customers who have purchased a system that integrates a Matrox product, we recommend that you first contact your systems integrator or local dealer for technical support. If, however, this option is not feasible, a Matrox technical support person will be pleased to assist you.

For hardware warranty assistance, return your system to your systems integrator or dealer who will be responsible for returning it to Matrox for repair.

Prior to contacting the worldwide technical support team by phone or email, please ensure that you have the following information available to provide to our technical service representatives:

  • Matrox client ID # (register now to obtain one if you do not have one)
  • Matrox part # and serial #
  • Manufacturer and model # of the system or
    motherboard being used with your Matrox product

To submit a technical support request, please complete our contact form.

Worldwide Technical Support in English language:
Matrox Graphics Inc.
Telephone: +1 (514) 685-0270
Hours of operation: Monday to Friday
9:00 AM to 5:00 PM (UTC/GMT -5 hours)

Call forward to worldwide Technical Support in English language:
Matrox Electronic Systems GmbH
Telephone: +49 89 62170-333
15:00 to 23:00 CET / MEZ

Medical Imaging Support

Matrox Graphics solutions for medical imaging professionals are generally designed for and bundled with medical imaging displays or integrated within modality OEM solutions from a variety of industry partners. Drivers for products such as Matrox MED™ Series are available from the display manufacturer or distributor carrying the board, and since our valued partners may offer custom services and/or products, we encourage you to first direct your inquiry to the partner from whom you have made your purchase and who may best address your specific inquiry.

If you have questions or comments about Matrox Graphics medical imaging display controller boards, please contact us via our online form.

Support for Matrox Imaging products including frame grabbers and imaging software such as the Matrox Imaging Library (MIL), please visit the Matrox Imaging support page.

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