COVID-19 News Updates

Updated Statement on COVID-19: January 7

In a continued effort to help slow the community spread of COVID-19, the Quebec provincial government will be implementing a new confinement period beginning January 9, 2021.

During this renewed confinement period, Matrox remains fully operational. As an essential provider of hardware and software components for a wide range of critical industries, Matrox has remained open since the initial March 2020 lockdown in Quebec and will continue to remain fully operational with full-scale manufacturing and distribution in all of our worldwide facilities. During this period, Matrox has successfully deployed a robust remote work program while implementing all recommended public health and safety measures to ensure the health and wellness of our valued on-site employees.

Matrox is committed to providing ongoing support and production to our customers and partners while keeping the health and well-being of everyone in our community a top priority.

 

Ways we are assisting our employees and customers

How we Are Supporting our Employees

 

Employee support

A list of measures Matrox has implemented to protect our employees.
  • Safeguarding the working environments of Matrox headquarters and our offices across the globe
  • Suspending all travel, as well as on-site visits, to our worldwide offices and facilities
  • Withdrawing from all international tradeshows, conferences, and events
  • Enabling remote and staggered work programs for all our employees to minimize risk and facilitate between-shift cleaning procedures
  • Expanding safety measures for production teams—habitually outfitted with safety garments, visors, and masks—to include increased sanitation of protective equipment
  • Holding meetings and recruitment interviews by audio or video conferencing
  • Increasing cleaning efforts to high-frequency and common areas at all office locations
  • Closing all on-site recreation and daycare facilities until government guidelines allow for safe reopening
  • Installing hand-sanitizing stations at all office and facility entry/exit points
  • Enforcing social distancing through the use of signage, floor markers, and installation of physical barricades
  • Communicating regularly with employees about safety precautions, what to do in case of symptoms, and reminders to stay home if they are uncomfortable coming to the office

 

How we are supporting our customers

 

Customer support

Initiatives put in place to assist our customers and facilitate their application development.
  • Supporting full-scale manufacturing and distribution in our global operations. Matrox production and delivery cycles have continued as scheduled during this time
  • Offering committed and ongoing customer support and service
  • Sending up-to-the-minute email communications about supplemental support, free product trials, and remote trainings available
  • Increasing frequency of social media postings to ensure effective communication of initiatives and support

How can we help you?

Streaming and Recording Video Offerings

 

Streaming & recording

Special offer!
To help businesses and academic institutions during these uncertain times Matrox is offering a free 90-day trial of the Panopto™-certified Maevex 6020 Remote Recorder streaming appliance. Click here for more information.
 
Other Streaming and Recording Solutions

 

On-Demand Webinars

 

Webinars

Learn about the new trends in Digital Signage. Join BrightSign and Matrox as we explain how to develop a touchless solution that supports your customers in these changing times.
 
Join Matrox and PLEXSYS in a discussion on the technology and processes that allow secure access to information and data without the need for local storage.
 
Matrox and Sunset + Vine will discuss how the production company is adapting to current live sports webcasting conditions and continuing to provide cutting-edge coverage of some of the world’s foremost sporting events online using the Monarch EDGE 4K/multi-HD encoder.
 
Join Francesco Scartozzi as he chats with Willem Vermost, Design and Engineering Manager at VRT, about the challenges of ST 2110 infrastructures, and how Matrox VERO helps alleviate those challenges. A demonstration of Matrox VERO will follow the conversation, along with a Q&A period.
 
Business development manager, Caroline Injoyan will explain how IP KVM extenders enable remote workflows in broadcast and post-production environments and what key elements to consider when selecting an IP KVM extender.
 
Learn how you can leverage the unique feature set of the powerful Monarch EDGE encoder and decoder pair to affordably address any remote production and maximize your organization’s resources.
 
 

Remote technical support offerings

 

On-going technical support

All our support teams remain available for remote help, troubleshooting, and development assistance to ensure your business operations continue.
 
 

Matrox is hiring. Consult open positions

 

We’re hiring!

The Matrox Group is an essential technology supplier to industries at the forefront of the COVID-19 battle. Help us keep servicing these key areas by joining our team of experts. To see all open positions, please visit our Careers section.