COVID-19 News Updates

Matrox is Here to Support You

At Matrox®, we put the health and well-being of our employees and customers first.
 
We are committed to supporting our community through these challenging times resulting from COVID-19.

Updated Statement on COVID-19: April 14, 2021

While the vaccination effort is ramping up in Canada and in the province of Quebec, public authorities continue their efforts to help slow the community spread of COVID-19.

Since the beginning of the pandemic in March 2020, Matrox has complied with all the measures imposed by public authorities, and beyond. During this period, Matrox has successfully deployed a robust remote work program while implementing all recommended public health and safety measures to ensure the health and wellness of our valued on-site employees. At all times, Matrox has remained open and fully operational with full-scale manufacturing and distribution in all of our worldwide facilities.

Matrox is committed to providing ongoing support and production to our customers and partners while keeping the health and well-being of everyone in our community a top priority.

 

Ways we are assisting our employees and customers

How we Are Supporting our Employees

 

How we are supporting our customers

 

As of April 14, here is a non-exhaustive list of measures Matrox has implemented to protect and support our employees and customers.

Employee support

  • Safeguarding the working environments of Matrox headquarters (Quebec) and our offices across the globe

  • Suspending all travel, as well as on-site visits, to our worldwide offices and facilities

  • Withdrawing from in-presence international tradeshows, conferences, and events

  • Enabling fully functional remote and staggered work programs for all our employees. Other than production and some operations employees, only the limited employees whose presence is essential for the pursuit of our activities work from our over 300 000 sq. ft. headquarter facilities. 

  • Holding meetings and recruitment interviews by audio or video conferencing

  • Limiting access to conference rooms

  • Ensuring mandatory surgical mask use in our headquarters

  • Deploying thermal camera scanning at all entrances of our headquarters’ buildings

  • Quarantining of affected employees and deep cleaning of exposed area to eliminate potential contamination

  • Expanding safety measures for production teams—i.e habitually outfitted with safety garments, visors, and masks—to include increased sanitation of protective equipment

  • Increasing cleaning efforts to high-frequency and common areas at all office locations, including the production floor

  • Closing all on-site recreation facilities

  • Installing hand-sanitizing stations at all office and facility entry/exit points

  • Enforcing social distancing everywhere through the use of interior and exterior signage, floor markers, spacing tables and desks and installation of physical barricades as required

  • Enhancing air filtering and flow

  • Communicating regularly with employees about safety precautions, what to do in case of symptoms, as well as mental health issues

  • Encouraging employees to download the Canadian COVID Alert application

  • Participating in community detection and vaccination efforts. Matrox has developed a number of HR policies in this regard, while also offering paid hours to allow employees to get vaccinated. Matrox believes that mass vaccination is key to eradicate the pandemic.

Matrox safety measures have been monitored by the Quebec Labor Health and Safety Board
 

Customer support

  • Supporting full-scale manufacturing with production facilities across two continents and full-scale distribution through our global operations. Matrox production and delivery cycles have continued uninterrupted during these difficult times

  • Offering committed and ongoing customer support and service

  • Sending up-to-the-minute press releases and email communications about supplemental support, provisional licensing, and remote trainings available

  • Increasing frequency of LinkedIn and Twitter postings to ensure effective communication of initiatives and support

 

How can we help you?

Streaming and Recording Video Offerings

 

Streaming & recording

Special offer!
To help businesses and academic institutions during these uncertain times Matrox is offering a free 90-day trial of the Panopto™-certified Maevex 6020 Remote Recorder streaming appliance. 
 
Other Streaming and Recording Solutions

On-Demand Webinars

 

Webinars

Discover how you can enable employees with secure remote access to their workstations, systems, and specialized equipment over LAN, WAN, and internet. 
 
Learn about the new trends in Digital Signage. Join BrightSign and Matrox as we explain how to develop a touchless solution that supports your customers in these changing times.
 
Learn how you can leverage the unique feature set of the powerful Monarch EDGE encoder and decoder pair to affordably address any remote production and maximize your organization’s resources.
 

View all webinars

 
 

Remote technical support offerings

 

On-going technical support

All our support teams remain available for remote help, troubleshooting, and development assistance to ensure your business operations continue.
 
 

Matrox is hiring. Consult open positions

 

We’re hiring!

The Matrox Group is an essential technology supplier to industries at the forefront of the COVID-19 battle. Help us keep servicing these key areas by joining our team of experts. To see all open positions, please visit our Careers section.