COVID-19 News Updates

Updated Statement on COVID-19: January 7

In a continued effort to help slow the community spread of COVID-19, the Quebec provincial government will be implementing a new confinement period beginning January 9, 2021.

During this renewed confinement period, Matrox remains fully operational. As an essential provider of hardware and software components for a wide range of critical industries, Matrox has remained open since the initial March 2020 lockdown in Quebec and will continue to remain fully operational with full-scale manufacturing and distribution in all of our worldwide facilities. During this period, Matrox has successfully deployed a robust remote work program while implementing all recommended public health and safety measures to ensure the health and wellness of our valued on-site employees.

Matrox is committed to providing ongoing support and production to our customers and partners while keeping the health and well-being of everyone in our community a top priority.

 

Ways we are assisting our employees and customers

How we Are Supporting our Employees

 

Employee support

A list of measures Matrox has implemented to protect our employees.
  • Safeguarding the working environments of Matrox headquarters and our offices across the globe
  • Suspending all travel, as well as on-site visits, to our worldwide offices and facilities
  • Withdrawing from all international tradeshows, conferences, and events
  • Enabling remote and staggered work programs for all our employees to minimize risk and facilitate between-shift cleaning procedures
  • Expanding safety measures for production teams—habitually outfitted with safety garments, visors, and masks—to include increased sanitation of protective equipment
  • Holding meetings and recruitment interviews by audio or video conferencing
  • Increasing cleaning efforts to high-frequency and common areas at all office locations
  • Closing all on-site recreation and daycare facilities until government guidelines allow for safe reopening
  • Installing hand-sanitizing stations at all office and facility entry/exit points
  • Enforcing social distancing through the use of signage, floor markers, and installation of physical barricades
  • Communicating regularly with employees about safety precautions, what to do in case of symptoms, and reminders to stay home if they are uncomfortable coming to the office

 

How we are supporting our customers

 

Customer support

Initiatives put in place to assist our customers and facilitate their application development.
  • Supporting full-scale manufacturing and distribution in our global operations. Matrox production and delivery cycles have continued as scheduled during this time
  • Offering committed and ongoing customer support and service
  • Sending up-to-the-minute email communications about supplemental support, free product trials, and remote trainings available
  • Increasing frequency of social media postings to ensure effective communication of initiatives and support

How can we help you?

Streaming and Recording Video Offerings

 

Streaming & recording

Special offer!
To help businesses and academic institutions during these uncertain times Matrox is offering a free 90-day trial of the Panopto™-certified Maevex 6020 Remote Recorder streaming appliance. Click here for more information.
 
Other Streaming and Recording Solutions

 

On-Demand Webinars

 

Webinars

Get More Out of Your Online Video Offering
B Live explains what it takes to deliver the ultimate live, multi-camera viewing experience
 
An overview of streaming and communications protocols for AV over IP applications
 
A lesson on current AV-over-IP technologies
 
A comprehensive summary on the general categories of protocols, including the typical use cases of RTSP, RTP, RTMP, HLS, MPEG-DASH, and the popular alternative MPEG.TS
 
An in-depth look at how Ensemble Video, Matrox, and Wowza technologies were implemented as a campus-wide video platform
 
Join Matrox Video, Indiana University, and Kaltura to find out about innovative technologies and techniques to help move their classrooms into the future
 
Discover how houses of worship can easily make the transition to a live streaming platform, and effortlessly share their worship message and teachings with local, national, and even worldwide audiences
 
Learn How Every Classroom Can Be Equipped With Lecture Capture
Learn about a cost-effective, flexible, and powerful lecture capture solution for campuses of any size
 
Get everything you need including: reliability, simple integration, affordability and interoperability in one standalone network appliance and tackle the ever increasing lecture capture demands in higher education
 
Learn how easy H.264 encoding can be with the reliable and easy-to-use Monarch HDX appliance

Remote technical support offerings

 

On-going technical support

All our support teams remain available for remote help, troubleshooting, and development assistance to ensure your business operations continue.
 
 

Matrox is hiring. Consult open positions

 

We’re hiring!

The Matrox Group is an essential technology supplier to industries at the forefront of the COVID-19 battle. Help us keep servicing these key areas by joining our team of experts. To see all open positions, please visit our Careers section.