Proactive, planned, personalized, and purchased
Matrox Professional Services comprise a full range of expert-driven technical support, including:
Assessing application or project feasibility, including illumination, image acquisition, and vision algorithms
Demonstrating and/or prototyping applications and projects
Optimizing and/or troubleshooting user applications and projects, including remote debugging
Video and camera interfacing
With a dedicated Vision Lab—equipped with state-of-the-art lighting, image capture, and computational tools—as well as an Online Technical Services facility featuring video conferencing stations that allow support staff to interface easily and directly with customers, Matrox Professional Services is poised to provide even greater assistance to Matrox Imaging’s valued customer base.
“Our team of engineers, programmers, and technicians are here to deliver a depth of expertise and experience that customers might not otherwise have access to,” says Robert Rochon, applications engineering manager, Matrox Imaging. “With these proactive offerings, customers can seek out the type of support needed, from a simple remote demonstration to comprehensive assessment of their project’s feasibility, and be guided through their unique situation by an experienced vision professional.”