COVID-19 News Updates

Updated Statement on COVID-19: January 7

In a continued effort to help slow the community spread of COVID-19, the Quebec provincial government will be implementing a new confinement period beginning January 9, 2021.

During this renewed confinement period, Matrox remains fully operational. As an essential provider of hardware and software components for a wide range of critical industries, Matrox has remained open since the initial March 2020 lockdown in Quebec and will continue to remain fully operational with full-scale manufacturing and distribution in all of our worldwide facilities. During this period, Matrox has successfully deployed a robust remote work program while implementing all recommended public health and safety measures to ensure the health and wellness of our valued on-site employees.

Matrox is committed to providing ongoing support and production to our customers and partners while keeping the health and well-being of everyone in our community a top priority.

 

Ways we're assisting our employees and customers

How we are supporting our employees

 

Employee support

A list of measures Matrox Imaging has implemented to protect our employees.
  • Safeguarding the working environments of Matrox headquarters and our offices across the globe
  • Suspending all travel, as well as on-site visits, to our worldwide offices and facilities
  • Withdrawing from all international tradeshows, conferences, and events
  • Enabling remote and staggered work programs for all our employees to minimize risk and facilitate between-shift cleaning procedures
  • Expanding safety measures for production teams—habitually outfitted with safety garments, visors, and masks—to include increased sanitation of protective equipment
  • Holding meetings and recruitment interviews by audio or video conferencing
  • Increasing cleaning efforts to high-frequency and common areas at all office locations
  • Closing all on-site recreation and daycare facilities until government guidelines allow for safe reopening
  • Installing hand-sanitizing stations at all office and facility entry/exit points
  • Enforcing social distancing through the use of signage, floor markers, and installation of physical barricades
  • Communicating regularly with employees about safety precautions, what to do in case of symptoms, and reminders to stay home if they are uncomfortable coming to the office
 

How we are supporting our customers

 

Customer support

Initiatives put in place to assist our customers and facilitate their application development.
  • Supporting full-scale manufacturing and distribution in our global operations. Matrox Imaging production and delivery cycles have continued as scheduled during this time
  • Offering committed and ongoing customer support and service
  • Sending up-to-the-minute press releases and email communications about supplemental support, provisional licensing, and remote trainings available
  • Increasing frequency of LinkedIn postings to ensure effective communication of initiatives and support

    How can we help you?

    Remote technical support offerings

    Technical support

    All our support teams remain available for remote help, troubleshooting, and development assistance to ensure your business operations continue.

    • Front-line technical support teams provide remote assistance to our registered software users; they are on hand to answer questions regarding product installation and trouble-shooting. Contact technical support by web or by phone at (514) 822-6061.
    • Matrox Professional Services offer deeper technical assistance to help customers looking for in-depth support and guidance for developing particular applications, interfacing, remote debugging, and assessing project feasibility. These paid services can be coordinated by contacting your local sales representative.
     

    Vision Academy training and learning support

    Training and learning support

    Access to Matrox Vision Academy’s library of training videos is available to anyone who is interested—no download or purchase necessary.

    • From full courses to step-by-step tutorials, Matrox Vision Academy provides a suite of on-demand videos on key machine-vision tools in Matrox Imaging Library (MIL) or Matrox Design Assistant.
    • To get up and running, please request a free evaluation of either MIL or Matrox Design Assistant vision software.

    Machine vision software and development support

    Software and development support

    With continued efforts to support development, provisional licenses for MIL and Matrox Design Assistant are available to registered users working from home.

     

    Current Matrox employment opportunities

    Employment opportunities

    The Matrox Group is an essential technology supplier to industries at the forefront of the COVID-19 battle. Help us keep servicing these key areas by joining our team of experts.