Operations Administrator

Position Summary 

As the Operations Administrator, in addition to working in a progressive and dynamic environment, you will be responsible for providing customers with after-sales product warranty support, coordinating customer loans, and supporting outsourced manufacturing activities. 

Responsibilites

Some of the job functions of this role will be:

• Responding to customer after-sale product support requests
• Customer complaint handling and resolution
• Liaising with internal and external stakeholders (other departments within the Operations team, technical support, engineering, subcontractors and external customers)
• Verification of customer product warranty status
• Issuance of customer product return authorizations
• Validation of product return receipts and discrepancies
• Review and fulfilment of customer loans
• Coordination of material availability to support outsourced production and repairs (including warehouse transfers)
• Creation and maintenance of manufacturing and repair work orders in ERP system and follow-up
• Processing of billing invoices
• Preparation of customer return shipments and customs documentation (import and export) through Matrox hubs
• Raw material inventory management in consigned and RMA warehouses
• Management of non-conforming products and components
• Coordination of inventory cycle counts at subcontractor sites, including reconciliation and resolution
• Preparation of customer RMA reports

Qualifications

• A university degree (preferably in Operations or Supply Chain Management);
• Strong communication, organizational and multi-tasking skills with an attention to detail;
• Initiative taker, demonstrates critical thinking and problem solving aptitudes
• A customer-focused attitude and team player;  
• A good working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Visio);
• Previous experience in customer service is an asset;
• Knowledge of As400 is an asset;
• Excellent English communication skills (both written and verbal), functional in French;
• Expected to function in hybrid structure combining telework (WFH) and in-office presence.