Field Application Engineer

Type:

Category:

Division: 
Video

Location:

Job ID: 
MAL-ENG001

Position Summary

Providing technical support to customers, sales engineers, in-house representatives and market specialists is what an Applications Specialist does best! Your role as a Field application engineer will combine technical expertise with knowledge of sales techniques to improve sales and set new organizational objectives. Day-to-day tasks performed include maintaining relationships with our clients and representatives.

The person will be based in: Beijing, China.

Responsibilities

  • Work with technical staff and customers to solve technical software or hardware problems by telephone and/or e-mail;
  • Develop software specific applications and demos for customers;
  • Support customers across multiple markets and territories when technical issues arise. Provide field service and hands-on troubleshooting at customer sites, and coordinate on-site support efforts with Matrox HQ;
  • Provide feedback to Engineering, Marketing and Sales regarding technical problems;
  • Represent Matrox at tradeshows and other business events and assist with configuration and preparation of tradeshow equipment and demos;
  • Participate in customer meetings in conjunction with sales;
  • Dispatch qualified leads to Matrox channel partners;
  • Provide technical training to customers, colleagues and others as required.
  • Travel will be required.

Qualifications

  • A university degree in Electrical or Computer Engineering, or Computer Science;
  • Minimum 2 years of relevant experience;
  • A good working knowledge of structured programming theory, knowledge of Visual C/C++/C
  • Good programming skills in Linux (applications programming);
  • An excellent command of written and spoken English;
  • Superior communication, interpersonal and problem-solving skills;
  • Autonomous and self-motivated;
  • Ability to work well under pressure in a multitasking environment;
  • Knowledge of Korean and/or Japanese would be considered an asset.

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Job application

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Files must be less than 80 MB.
Allowed file types: txt doc docx pdf.
Files must be less than 80 MB.
Allowed file types: txt doc docx pdf.