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Complimentary support and warranty

With the purchase of Matrox CompressHD, you are entitled to three years of complimentary telephone support from Matrox during our normal business hours and a three-year warranty on the Matrox CompressHD hardware. Support is provided by Matrox in French and English only.

Only registered CompressHD units are eligible for Matrox phone support.

Beyond the complimentary support period

Once the three-year period of complimentary support has expired, you have the option to purchase a support token on a per incident basis.
Click here to purchase a support token.

Contact Matrox customer support

To access Matrox CompressHD customer support you must have your Matrox CompressHD Identification Number. If you do not know your Matrox CompressHD Identification Number, you must register your product first.

United States and Canada: 1-866-270-4641
All other countries: 1-514-822-6030

Note: You will need your 6-digit Product ID to obtain phone support

Visit the Matrox CompressHD User Forum

Another means of obtaining free customer support is via the Matrox CompressHD User Forum, where Matrox customer support representatives actively participate in troubleshooting problems. Click here to go to the Matrox CompressHD User Forum.