Contact customer support

Complimentary support and warranty

With the purchase of a Matrox Convert product, you are entitled to three years of complimentary telephone support from Matrox during our normal business hours (Monday to Friday: 9:00 to 17:00 EST) and a three-year warranty on the Matrox hardware. Support is provided by Matrox in French and English only.

Only registered Matrox Convert products are eligible for Matrox phone support.

Beyond the complimentary support period

Once the three-year period of complimentary support has expired, you have the option to purchase a support token on a per incident basis.
Click here to purchase a support token.

Contact Matrox customer support

To access Matrox customer support, you must have your Matrox Convert product's Identification Number. If you do not know your Matrox Convert product's Identification Number, you must register your product first.

Regular hours of operation: Monday to Friday - 9:00 to 17:00 EST

United States and Canada: 1-866-270-4641
All other countries: 1-514-822-6030

Note: You will need your 6-digit Product ID to obtain phone support

Visit the Matrox Convert User Forum

Another means of obtaining free customer support is via the Matrox Convert User Forum, where Matrox customer support representatives actively participate in troubleshooting problems. Click here to go to the Matrox Convert User Forum.