Customer support

Complimentary support and warranty

With the purchase of Matrox M.KEY, you are entitled to six months of complimentary telephone support from Matrox during our normal business hours (Monday to Friday: 9:00 to 17:00 EST) and a one-year warranty on the Matrox M.KEY hardware. Support is provided by Matrox in French and English only.

Registered M.KEY units are eligible for Matrox phone support.

Beyond the complimentary support period

Once the six-month period of complimentary support has expired, you have the option to purchase a support token on a per incident basis. Click here to purchase a support token.

Contact Matrox customer support

To access Matrox M.KEY customer support you must have your Matrox M.KEY (6-digit) Product Identification Number. If you do not know your Matrox M.KEY Product Identification Number, you must register your product by clicking here.

Regular hours of operation: Monday to Friday - 9:00 to 17:00 EST

United States and Canada: 1-866-270-4641
All other countries: 1-514-822-6030

Note: You will need your 6-digit Product ID to obtain phone support

Visit the Matrox Axio User Forum

Another means of obtaining free customer support is via the Matrox Axio User Forum, where Matrox customer support representatives actively participate in troubleshooting problems. Follow this link to go to the Matrox Axio User Forum.