Contact customer support

Complimentary support and warranty

With the purchase of Matrox MXO, you are entitled to three years of complimentary telephone support from Matrox during our normal business hours (Monday to Friday: 9:00 to 17:00 EST) and a three-year warranty on the Matrox MXO hardware. Support is provided by Matrox in French and English only.

Only registered MXO units are eligible for Matrox phone support.

Beyond the complimentary support period

Once the three-year period of complimentary support has expired, you have the option to purchase a support token on a per incident basis.
Click here to purchase a support token.

Contact Matrox customer support

To access Matrox MXO customer support you must have your Matrox MXO Identification Number. If you do not know your Matrox MXO Identification Number, you must register your product first.

Regular hours of operation: Monday to Friday - 9:00 to 17:00 EST

United States and Canada: 1-866-270-4641
All other countries: 1-514-822-6030

Note: You will need your 6-digit Product ID to obtain phone support

Visit the Matrox MXO User Forum

Another means of obtaining free customer support is via the Matrox MXO User Forum, where Matrox customer support representatives actively participate in troubleshooting problems. Click here to go to the Matrox MXO User Forum.