Warranty information*

* This warranty does not apply to Matrox MC-100, Matrox MicroQuad, Matrox RT.X2, Matrox Axio, and Matrox M.Key. For more information, please view the Matrox MC-100 warranty, Matrox MicroQuad warranty, Matrox RT.X2 warranty, Matrox Axio warranty, and the Matrox M.Key warranty.

Matrox License Agreement, Warranty, and Service

A. Matrox software license agreement for single-user products
By installing the software, you, the original purchaser, indicate your acceptance of these terms. If you do not agree to the terms of this agreement, please return your Matrox product to your Matrox representative.

This Matrox software, any included sample images and other files (the "Software"), is copyrighted by Matrox Electronic Systems Ltd. All rights are reserved. You are granted a license to use the Software only, subject to the following restrictions and limitations:

  1. The license is to you the original purchaser only, and is not transferable without written permission of Matrox.
  2. You may install the Software on an unlimited number of computers owned or leased by you in any location. However, you must use the Software on a single computer owned or leased by you at a time in conjunction for the purpose of operating the Matrox hardware.
  3. For the purposes of clarity, notwithstanding the fact that you may install the Software on more than one computer owned or leased by you, you may not use the Software on more than a single machine at a time, even if you own or lease more than one machine, without the express written consent of Matrox.
  4. You may make back-up copies of the Software for your own use only, subject to the use limitations of this license.
  5. You may not engage in, nor permit third parties to engage in, any of the following:
    a) Providing or disclosing the Software to third parties.
    b) Providing use of the Software in a computer service business, network, time-sharing, multiple CPU, or multi user arrangement to users who are not individually licensed by Matrox.
    c) Making alterations or copies of any kind in the Software (except as specifically permitted above).
    d) Attempting to disassemble, decompile, or reverse-engineer the Software in any way.
    e) Granting sublicenses, leases, or other rights in the Software to others.
    f) Making copies, or verbal or media translations of the user's guide.
    g) Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license without prejudice to any additional recourses Matrox may have against you if you violate any of its terms and conditions.

B. Software limited warranty
MATROX WARRANTS TO YOU, THE ORIGINAL PURCHASER, WHO PROVIDES AN ADEQUATE PROOF OF PURCHASE, THAT THE MEDIA ON WHICH THE SOFTWARE IS RECORDED IS FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE, AND THAT THE SOFTWARE WILL PERFORM SUBSTANTIALLY AS DESCRIBED IN THE RELATED DOCUMENTATION PROVIDED BY MATROX FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF PURCHASE.

MATROX PROVIDES YOU THE SOFTWARE AND RELATED DOCUMENTATION ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AS WELL AS THE WARRANTY AGAINST HIDDEN OR LATENT DEFECTS, ALL OF WHICH MATROX SPECIFICALLY DISCLAIMS (AND YOU, THE ORIGINAL PURCHASER, BY ACCEPTING THE PRODUCT, SPECIFICALLY ACCEPTS SUCH DISCLAIMER AND WAIVER) TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU (AND NOT MATROX, ITS DISTRIBUTORS OR DEALERS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

MATROX DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR PERFORM WITH ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES.

C. End-user registration
Before using your Matrox product, please take a moment to register your product in the Matrox Support section of our web site at www.matrox.com/video/support. The information you provide will assist Matrox to quickly diagnose and correct any problem that might arise when using the product. Only registered end users are entitled to customer support.

D. Hardware limited warranty
MATROX WARRANTS TO YOU, THE ORIGINAL PURCHASER, WHO PROVIDES AN ADEQUATE PROOF OF PURCHASE, THAT THE MATROX HARDWARE PRODUCTS WILL BE FREE FROM FACTORY DEFECTS FOR A PERIOD OF THREE (3) YEARS FROM THE DATE OF PURCHASE. MATROX WILL REPAIR OR REPLACE, AT THE CHOICE OF MATROX, THE MATROX HARDWARE PRODUCTS WHICH PROVE TO BE DEFECTIVE DURING THE WARRANTY PERIOD, PROVIDED THAT THEY ARE RETURNED TO MATROX, SUBJECT TO THE FOLLOWING LIMITATIONS:

Matrox's limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any:

  • improper or inadequate maintenance;
  • incompatibilities due to the user's hardware or software applications with or in which the Matrox product interfaces;
  • product of a special or custom-made nature;
  • unauthorized modification or misuse;
  • improper installation, misapplication or negligence;
  • operation outside the product's environmental specifications;
  • improper site preparation or maintenance;
  • software;
  • other causes that do not relate to a product defect;
  • defects or damage suffered as a result of force majeure (including theft);
  • defects or damage suffered as a result of normal wear and tear, and/or
  • stolen goods.

If Matrox receives from you, during the applicable warranty period notice of a defect in a warranted hardware product and the defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers.

This limited warranty statement gives you specific legal rights. You may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

E. Limitations of warranty
EXCEPT FOR THE SOFTWARE LIMITED WARRANTY AND HARDWARE LIMITED WARRANTY STATEMENTS, NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY DISCLAIMS (AND YOU, BY ACCEPTING THE MATROX PRODUCT, SPECIFICALLY ACCEPTS SUCH DISCLAIMER AND WAIVES) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE. MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.

TO THE EXTENT THAT THESE LIMITED WARRANTY STATEMENTS ARE INCONSISTENT WITH THE LAW OF THE LOCALITY WHERE YOU PURCHASED THE MATROX PRODUCT, THESE LIMITED WARRANTY STATEMENTS SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW. UNDER SUCH LOCAL LAW, CERTAIN LIMITATIONS OF THESE LIMITED WARRANTY STATEMENTS MAY NOT APPLY TO YOU.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES PROVIDED IN THESE LIMITED WARRANTY STATEMENTS ARE YOUR SOLE AND EXCLUSIVE REMEDIES.

F. Limitations of liability
EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE SOFTWARE LIMITED WARRANTY AND HARDWARE LIMITED WARRANTY STATEMENTS, IN NO EVENT SHALL MATROX BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, FORESEEABLE OR UNFORESEEABLE, OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, TORT, DELICT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR DAMAGES ARISING FROM THE LOSS OF USE, DATA, PRODUCTION REVENUE AND/OR PROFIT OF IN CONNECTION WITH THE MATROX PRODUCT OR ANY BUSINESS INTERRUPTION. WITHOUT PREJUDICE TO THE FOREGOING, ANY LIABILITY OF MATROX FOR ANY BREACH OF WARRANTY SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE DEFECTIVE HARDWARE IN QUESTION.

TO THE EXTENT ALLOWED BY LOCAL LAW, MATROX'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY SHALL BE THE REPAIR OR REPLACEMENT OF ANY DEFECTIVE PRODUCT DURING THE WARRANTY PERIOD. MATROX DOES NOT OFFER ANY OTHER WARRANTY WITH RESPECT TO MATROX HARDWARE OR SOFTWARE OR ANY OTHER HARDWARE OR SOFTWARE.

YOU SHALL BE RESPONSIBLE FOR ALL APPLICABLE TAXES, DUTIES AND CUSTOMS FEES ON ANY REPLACEMENT UNIT, AS WELL AS ALL TRANSPORT, INSURANCE, STORAGE AND OTHER CHARGES INCURRED ON ALL RETURNED PRODUCTS.

G. Indemnification disclaimer
Matrox disclaims and shall have no obligation to indemnify or defend you or any third party in respect of any actual or alleged infringement of any actual or pending patents, copyright or other intellectual property rights. Matrox shall have no liability arising out of any such actual or alleged intellectual property infringement.

MATROX SPECIFICALLY MAKES NO REPRESENTATION AND DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

H. Unauthorized use
THE MATROX LICENSED SOFTWARE AND ANY DOCUMENTATION RELATED THERETO ARE NOT DESIGNED, INTENDED, OR AUTHORIZED FOR USE IN ANY TYPE OF SYSTEM OR APPLICATION IN WHICH THE FAILURE OF THE LICENSED SOFTWARE COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR (E.G., MEDICAL SYSTEMS, LIFE SUSTAINING OR LIFE SAVING SYSTEMS).

Should the Licensee license or use the Matrox Licensed Software for any such unintended or unauthorized use, the Licensee shall indemnify and hold Matrox and its officers, subsidiaries and affiliates harmless against all claims, costs, damages, and expenses, and reasonable attorney fees arising out of, directly or indirectly, any claim of product liability, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Matrox was negligent regarding the design or manufacture of the Licensed Software.

I. Choice of Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Quebec, excluding any conflict of laws provisions. All disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, district of Montreal, and the parties agree and submit to the personal and exclusive jurisdiction and venue of these Courts.

J. Procedure for returning goods
No returned goods, for service or otherwise, will be accepted without prior authorization from Matrox. To obtain return authorization, contact Matrox Customer Support (see the contact information at www.matrox.com/video/support). Once approved, Matrox will contact you with your Returned Merchandise Authorization (RMA) number. Matrox cannot be responsible for units returned without an RMA number. Matrox will advise you of the shipping address. The packaging must indicate the RMA number on the outside. It is strongly recommended that a copy of the original packing slip which states the serial number of the items you're returning be included with the returned merchandise. This will speed up processing.

Each individual, returned unit or group of units MUST have an RMA number issued by Matrox. Matrox must authorize the number of units grouped under one RMA number. Any units received without prior approval by Matrox will be returned to you freight collect.

You shall be responsible for the cost of consolidated freight (one way only) for warranty units from your location to the location designated by Matrox. Once repaired, Matrox will incur the cost of consolidated freight for warranty units to your location.

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