Matrox Imaging - Software Support and Maintenance Programs

The purchase price of MIL, MIL-Lite, Matrox FDK, Matrox Odyssey SDK/DTK and Matrox Design Assistant gives registered users automatic enrollment in their software’s respective support and maintenance program free for one year. All customers need to do is take a few moments and register
their software on-line.

These programs entitle registered users to technical support from Matrox Imaging’s highly qualified technical staff and free software updates.

Matrox Imaging’s team of vision specialists is committed to providing our customers with the assistance needed to take applications from concept to completion. Our front line support group is available to answer installation questions and provide immediate troubleshooting assistance, while our developers are ready to guide customers through the design, development and deployment phases of their projects. Technical support is also available through local Matrox Imaging representatives.

Software upgrades are a result of Matrox Imaging’s commitment to continuously enhance our libraries. Each software release offers performance improvements over previous versions with the optimization of existing functions, the implementation of fixes and the addition of new functions based on customer feedback. Regular releases also ensure that the software is compatible with the latest development environments, operating systems and platforms.

How is enrollment in a software and maintenance program extended beyond the first year?

Registered users will be notified by Matrox Imaging (or their local representative) at least 90 days prior to the expiration of their maintenance program. They will be asked to pay a renewal fee, which will allow the program to be extended without interruption for another year.