Please complete the information below to allow our Applications Specialists to better respond to your questions.
Fields marked by a * must be completed.
| User registration number: |
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| First name:* |
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| Last name:* |
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| Company:* |
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| Country:* |
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| Telephone:* |
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| Ext.: |
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| Fax: |
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| E-mail:* |
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Hardware-Specific Information |
| Platform:* |
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| If "Other", please specify: |
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| Computer/Motherboard:* |
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| CPU: |
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| Camera(s)/Input device(s):* |
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Software-Specific Information |
| Matrox Imaging software:* |
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| If "Other", please specify: |
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| Version: |
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| Matrox Imaging software update(s): |
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| Operating system:* |
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| Other: |
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| Service pack: |
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| Development environment:* |
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| Revision: |
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| Development environment service pack: |
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Additional information (optional) |
| System memory: |
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| PCI chipset: |
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| System BIOS rev.: |
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| Hard drive: |
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| Video card(s): |
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| Resolution: |
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| Other: |
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| Network card: |
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| Network software: |
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| Other cards in system: |
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| How frequently does the problem occur? |
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| Can you reproduce the problem? |
Yes No |
| Is an error code displayed? |
Yes No |
| If so what code? |
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| Attach related file |
Extension expected: .txt .doc .rtf .pdf .jpg .tiff .bmp .mim .c .cpp .zip or .rar.
Maximum allowed size: 20Mb. Please attach your MilConfig trouble shooting System info file. For instructions on generating this file, click here: MIL Sysinfo
If you are using a Matrox Iris GT with Matrox Design Assistant or for MIL then please include the Essential Information. For instructions on generating this file click here: DA Essential Information
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