Technical Support Request Form

Please complete the information below to allow our Applications Specialists to better respond to your questions.

Fields marked by a * must be completed.

User registration number:
First name:*
Last name:*
Company:*
Country:*
Telephone:*
Ext.:
Fax:
E-mail:*

Hardware-Specific Information

Platform:*
If "Other", please specify:
Computer/Motherboard:*
CPU:
Camera(s)/Input device(s):*

Software-Specific Information

Matrox Imaging software:*
If "Other", please specify:
Version:
Matrox Imaging software update(s):
Operating system:*
Other:
Service pack:
Development environment:*
Revision:
Development environment service pack:

Additional information (optional)

System memory:
PCI chipset:
System BIOS rev.:
Hard drive:
Video card(s):
Resolution:
Other:
Network card:
Network software:
Other cards in system:
How frequently does the problem occur?
Can you reproduce the problem? Yes  No
Is an error code displayed? Yes  No
If so what code?
Attach related file

Extension expected: .txt .doc .rtf .pdf .jpg .tiff .bmp .mim .c .cpp .zip or .rar.
Maximum allowed size: 2MB. Please attach your MilConfig trouble shooting System info file. For instructions on generating this file, click here: MIL Sysinfo

If you are using a Matrox Iris GT with Matrox Design Assistant or for MIL then please include the Essential Information. For instructions on generating this file click here: DA Essential Information

Description of the problem