Software Support and Maintenance Programs

How does a new customer enroll in a support and maintenance program?

The purchase price of MIL, MIL-Lite and Matrox Design Assistant gives registered users automatic enrollment in their software's respective maintenance program for one year1. All customers need to do is take a few moments and register their software on-line.

What benefits do maintenance programs provide?

These programs entitle registered users to technical support from Matrox Imaging´s highly qualified technical staff as well as free updates and upgrades.

Matrox Imaging´s team of vision specialists is committed to providing our customers with the assistance needed to take applications from concept to completion. Our front line support group is available to answer installation questions and provide immediate troubleshooting assistance, while our developers are ready to guide customers through the design, development and deployment phases of their projects. Technical support is also available through local Matrox Imaging representatives.

Software updates and upgrades are a result of Matrox Imaging's commitment to continuously enhance our software. Each update/upgrade offers performance improvements with the optimization of existing functionality, the implementation of fixes, and the addition of new functionality. Regular updates/upgrades also ensure that the software is compatible with the hardware and software platforms.

How is enrollment in a software and maintenance program extended beyond the first year?

Registered users will be notified by Matrox Imaging (or their local representative) at least 90 days prior to the expiration of their maintenance program. They will be asked to pay a renewal fee, which will allow the program to be extended without interruption for another year.

1. A customer´s first year on the maintenance program begins from the software´s original date of purchase.