Personally Identifiable Information
"Personally Identifiable Information" (or "PII") is information that identifies you as an individual. Matrox may collect Personally Identifiable Information in a number of ways, but the two most common are during Site registration or Site personalization and product or service registration or enrollment. In some instances, you may visit the Site and use some of our services without providing PII to us. The PII requested may vary depending on which product, service or Site you are using or accessing. We typically ask for PII about you, such as your name, e-mail address, postal address, telephone numbers and fax numbers. We may also ask for financial information, such as account or credit card number to verify your user identity and to allow you to pay for any purchases you make. In addition to the PII we obtain at the initial stage of registration, we may ask you for PII at other times, such as when you make a purchase or use a service on the Site; when you participate in a contest, survey, or promotion; or when you report a problem with the Site or one of our services. In most cases, the more specific information you provide, the better we are able to personalize your experience with Matrox.
Non-Personally Identifiable Information
Non-Personally Identifiable Information" (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. Matrox and its service providers collect Non-PII which does not identify you, through "cookies," environmental variables, pixel tags and other technologies, your communications with us and other information you voluntarily provide.
Communications: We and our service providers may also collect Non-PII in connection with how you communicated with us, including country domain, the language you selected for viewing order forms or other documents, your browser type, the currency in which you viewed prices if such feature is available, and your use of a secure or insecure Web page. Additionally, in connection with your registration of an Matrox product, service or support requests generated by the Matrox product or service you are using, we and our service providers may collect request codes, activation codes, product release, product version, product language, graphics configuration driver name and version, list of applications running at the time of the error, list of Matrox products and services installed on the computer, list of recent Matrox commands and other Non-PII.
Matrox may use PII about you in the following ways:
Personalized Experience: One of Matrox’s goals in collecting PII is to provide you, the user, with a personalized experience on our Site and/or with our products and services. This includes personalization services (such as content that can be personalized by both you and Matrox), interactive communications (such as surveys and email contact with account representatives), online commerce, and many other types of services, many of which may be free to you.
To Fulfill Requests: PII about you is used by us and our service providers to respond to your requests and fulfill the purpose for which the PII was provided, (e.g., to process and fulfill your product, service or support requests) and for administrative purposes (e.g., customer service). Additionally, we may use your PII to ensure that you are directed to the right Site, product and/or service for you.
Communications: If you sign up, we may use PII about you to provide you with information about products or services offered by Matrox, to recommend Matrox products and services and to enable you to take advantage of the many features they offer. If you later change your mind and no longer wish to receive such marketing communications from us, you may opt-out of such communications on a going-forward basis as set forth in below. From time to time, in our sole discretion, we may use PII about you to send you important information regarding the Site or changes to our terms, conditions, and policies and/or to send you other administrative and/or operational communications. Because this information may be important to your use of the Site, products or services, you may not opt-out of receiving such operational communications.
Purchases: When you make a purchase through the Site, we may use your PII in order to fulfill your purchase.
Non-Personally Identifiable Information
Because Non-PII does not personally identify you, we may use such Non-PII for any purpose. For example, we may use Non-PII we collect to get a better understanding of our subscriber base by analyzing on an aggregate basis our users' demographics, interests, and behavior. In addition, we reserve the right to share such Non PII, which does not personally identify you, with third parties, for any purpose.
In some instances, we may combine Non-PII with PII (such as combining your name with your geographic location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined and used.
Information submitted here is used for statistical analysis and internal operations as well as to update our subscriber lists. When registering your product, only the information indicated as mandatory is required from you. This information may be used to add your email address to the correct mailing list in order to provide you with product updates and newsletters should you choose to subscribe to it. You may cancel such subscription at any time by sending an email to Webmaster.
Online Technical Support Request Form
All information submitted on the Online Technical Support Request Form is directly forwarded to our technical support team. It will be used to analyze your technical difficulty and to provide you with an appropriate solution. If you choose to subscribe to the mailing list, your email address will be added to the technical support team's mailing list, in order to periodically provide you with newsletters, announcements, and other information on our products.
Matrox provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When registering to use these tools, you will be asked to provide certain personal information to Matrox. Registration information which is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this privacy statement.
With whom does Matrox share PII?
Marketing Relationships: If you opt-in, we may share your PII with third parties so that they can provide you with information about their products and services. If you do not want your PII shared with such third parties for marketing purposes, you may opt-out of such sharing as described in the Section entitled “Your choices regarding the use of PII” below.
Special Cases: Matrox may also use and/or disclose PII in other special cases when we have reason to believe that using and/or disclosing this PII is necessary to identify, contact, or if Matrox deems necessary, bring legal action (including action outside your country of residence) against someone who may be violating Matrox's Terms of Service, end user license agreements and/or intellectual property rights. The same policy applies in cases where we believe an individual may be causing injury to or interfering with (either intentionally or unintentionally) Matrox's rights or property, other users of an Matrox Site or service, or anyone else that could be harmed by such activities. Matrox may disclose or access PII when we believe in good faith that the law (including laws outside your country of residence) requires it, to comply with the legal process, to respond to requests from public authorities including public authorities outside your country of residence and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services, to protect our operations and to permit us to pursue available remedies or limit the damages that we may sustain. This includes exchanging PII with other companies and organizations for fraud protection and credit risk reduction.
Service Providers: We occasionally employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive PII from customer lists, ensuring accuracy of PII, analyzing data, providing marketing assistance, fulfilling purchases and processing credit card payments. We may share PII about you with third parties for the purpose of enabling these third parties to perform such functions.
Third Party websites: Matrox’s Web sites may contain links to other Web sites.
Assignment: As we continue to develop and expand our products and services, we may sell or buy businesses or product or service lines. In such transactions, customer PII is generally one of the assets transferred. As such, we reserve the right to transfer any and all information that we collect from Site users to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Matrox’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In addition, in connection with any such transaction, we reserve the right to share PII about you with our consultants and advisors (such as accountants and lawyers).
Your choices regarding the use of PII
If you do not want to receive marketing information from us, or if you would prefer that we do not share PII about you with our affiliates or our partners so that our affiliates and partners can send you such marketing information, be sure to indicate that on your registration form if the form requires you to specify your choices.
In addition, if you change your mind, and no longer wish to receive marketing information from us on a going-forward basis, or if you would prefer that we do not share PII about you on a going-forward basis with our affiliates and/or with our partners for such affiliates’ and/or partners’ marketing purposes, you may opt-out of receiving such marketing-related information and/or from such sharing by submitting a request to change your marketing preferences.
Alternatively, directly contact your local Matrox office in writing. In all cases, please include your registered address with your request. Please specify clearly which of the following choices you are opting out of:
i. Receiving marketing-related e-mails from Matrox;
ii. Allowing Matrox to share PII about you with Matrox’s affiliates (including its subsidiaries) for their marketing purposes; and/or
iii. Allowing Matrox to share PII about you with partners for their marketing purposes.
We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove PII about you from the databases or third parties with which we have already shared PII about you (i.e., to which we have already provided PII about you as of the date that we implement your opt-out request). If you wish to cease receiving marketing-related e-mails from such third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related e-mails.
Please complete the webmaster form for any comments or concerns that you may have regarding this policy.