Telephone and email technical support is free to registered clients who have purchased Matrox products. If you do not currently have a Client ID, register now to obtain one. Customers who have purchased a system that integrates a Matrox product, we recommend that you first contact your systems integrator or local dealer for technical support. If, however, this option is not feasible, a Matrox technical support person will be pleased to assist you.

For hardware warranty assistance, return your system to your systems integrator or dealer who will be responsible for returning it to Matrox for repair.

Prior to contacting our worldwide regional technical support locations by phone or email, please ensure that you have the following information available to provide to our technical service representatives:

• Matrox client ID # (register now to obtain one if you do not have one)
• Matrox part # and serial#
• Manufacturer and model # of the system or motherboard being used with your Matrox product

To submit a technical support request, please complete our contact form.

For support in English, French, Italian, and Spanish:
Telephone: (514) 685-0270
Hours of operation: Monday to Friday
9:00 AM to 5:00 PM (UTC/GMT -5 hours)

Serving Germany, Austria, Switzerland, Denmark, Finland, Norway, Sweden, Eastern Europe
Telephone: +49 89 62170-333
Hours of operation: Monday to Friday
7:00 AM to 3:00 PM EST (UTC/GMT -5 hours)
13:00 to 21:00 CET/MEZ (UTC/GMT +1 hour)
(Support is offered in English, French, Italian and Spanish)